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Terms
of Sales (Authenticity and Condition Guaranteed)
We guarantee every item sold to be as described. We
have 2 return policies as written below:
1. Regular Return
2. Not as Described Return
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Regular Return
policy
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- If the
item(s) proved to be as described we refund the actual
paid price [minus, shipping and handling costs, insurance
fees, payment service provider fees such as Pay
Pal, Bill Point, etc (if applicable), custom duty or tax (if applicable), and Ebay's listing and
commission fees (if applicable)].
- Under regular policy, the item(s) can be returned
within 30 days after receiving date.
- To ensure the fairness and satisfaction guarantees,
there will be no penalty and restocking fees
for the returned items that proved to be as
described.
- All items must be returned in the same
condition as when they were sold.
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Not as Described Return
policy
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- If the item(s) proved to be not as described,
we refund the actual paid price [minus shipping &
handling costs and insurance fees).
- Under Not as Described Return policy, the item(s)
can be returned within 90 days after receiving
date.
***For our items listed and sold on Artigua.com, the
item(s) can be returned within 1 year, after
receiving date. Artigua.com site requires all the
members to comply with the same standard of the return
policy rule.
- To ensure the fairness and satisfaction guarantees,
there will be no penalty and restocking fees
for the returned items that proved to be not as
described.
- Refunds will be granted only
by any claims which are supported by written
statements from the following sources below:
1. Christie's or Sotheby's Asian Art specialists
2. A curator of Asian arts from major museums
3. A recognized test such as Thermo luminescence from
a recognized laboratory
- All items must be returned in the same condition as
when they were sold.
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